Customer success manager

You'll own a portfolio of around 60 growing companies, from first setup call to renewal. Your goal is simple: make sure every customer trusts the numbers they see in Clario Pro and uses them to make decisions.

This role is hybrid, with three days a week in our New York office alongside sales and product.

• Lead onboarding for new accounts and connect their billing and CRM data.
• Run quarterly business reviews with founders and finance leads.
• Spot accounts at risk early and build clear plans to turn them around.
• Share customer feedback with product in a weekly review.
• Write help articles for questions you answer more than twice.

• 3+ years in customer success or onboarding at a SaaS company.
• Comfort reading revenue reports and explaining metrics like MRR and churn.
• Clear, friendly communication on calls and in writing.
• A track record of hitting retention or expansion targets.

• Experience with finance, RevOps or analytics tools.
• Familiarity with HubSpot or Salesforce.